Privacy Policy

1. Introduction

This Privacy Policy explains how Flowline Builds, operated as an independent sole trader by Bhagwan Dulal ("I", "me", "my"), collects, uses and protects personal information about visitors to https://flowlinebuilds.co.uk and customers who engage my services. It is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website or engaging my services you confirm that you have read and understood this policy.

2. Who is the data controller

For the purposes of UK data protection law, the data controller is Bhagwan Dulal, trading as Flowline Builds, of 46 Moorfoot Street, Glasgow G32 6EH, United Kingdom. Email: flowlinebuilds@gmail.com. Telephone: +44 7918 706540.

3. Information I collect

I collect personal information that you give me directly, information collected automatically when you use the website, and information from third-party services that help me operate the business.

• Identity information such as your name
• Contact information such as email, phone and address
• Project information you provide in enquiries or quotations
• Payment information processed by Stripe (I do not store card details)
• Technical information such as IP address, browser type and pages visited
• Correspondence with me by email, phone or website form

4. How I use your information

Personal information is used only where I have a lawful basis under UK GDPR. The main purposes are to respond to enquiries, to provide quotations, to deliver the services you book, to process payments, to keep accurate business records and to comply with legal obligations.

• Responding to enquiries and quotation requests
• Scheduling and delivering plumbing services
• Processing payments through Stripe
• Maintaining accounting and tax records
• Communicating about your project
• Improving the website and customer experience

5. Legal basis for processing

Depending on the activity, the legal basis for processing your information is one of: performance of a contract, your consent, my legitimate interests in operating a small trade business, or compliance with a legal obligation such as HMRC record-keeping rules.

6. Cookies and similar technologies

The website uses a small number of essential cookies and limited analytics. Full information is in the Cookie Policy. You can manage or disable cookies in your browser settings at any time.

7. Sharing your information

I do not sell personal information. I only share information with carefully chosen service providers who help me deliver the service, such as Stripe for payment processing and my email provider for correspondence. I may share information where required to do so by law.

8. International transfers

Some service providers may process data outside the United Kingdom. Where this happens, I rely on safeguards approved under UK GDPR such as the UK International Data Transfer Agreement or adequacy regulations.

9. Data retention

Personal information is kept only for as long as needed. Quotation correspondence is normally kept for up to two years. Records relating to completed work and payments are kept for at least six years to meet HMRC requirements. Marketing-related data is removed promptly if you withdraw consent.

10. Your rights

You have the right to access, correct, delete or restrict the processing of your personal data, the right to data portability, the right to object to certain processing, and the right to withdraw consent at any time.

To exercise any of these rights, please email flowlinebuilds@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

11. Security

Reasonable technical and organisational measures are used to protect personal information against loss, misuse and unauthorised access. Payment information is handled directly by Stripe and is not stored on my systems.

12. Children

The website and services are intended for adults. I do not knowingly collect personal information from children under 16.

13. Changes to this policy

This policy may be updated from time to time. The latest version will always be published on this page with the updated date at the top.

14. Contact

Questions about this Privacy Policy can be sent to flowlinebuilds@gmail.com or by post to 46 Moorfoot Street, Glasgow G32 6EH.