Purpose

This page sets out the standards of service you can expect from Flowline Builds. It is intended to give customers a clear, written commitment about how I work.

Response and communication

Enquiries answered within one business day
Written confirmations of agreed work and pricing
Notification in advance of any change to scheduling
Single direct point of contact throughout the project

Workmanship

Work carried out in line with current UK Water Regulations
Quality fittings from established UK suppliers
Pressure and leak testing of every installation
Tidy site, protected floor coverings, all waste removed
Aftercare guidance provided in writing where helpful

Conduct on site

Arrival within the agreed time window
Respect for occupied family homes, children and pets
Clear explanation of any work being carried out
Honest advice if a job is outside my competence

Aftercare

Workmanship is guaranteed for a reasonable period after completion. If something I have installed develops a defect within that period I will return to put it right at no additional charge. Issues unrelated to my work will be quoted honestly before any further work is carried out.

Feedback

Feedback — good or bad — is genuinely welcomed. Please send comments to flowlinebuilds@gmail.com. Concerns are handled through the Complaints Procedure.